Health Services Administrator - Level B (2024)

The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Health Services Administrator – Level B position. There are five (5) vacancies in the Health Services Department:

• One in theProvider Relations Unit within the Contra Costa Health Plan (CCHP) located in Martinez, CA
• One inPublic Health Clinic Services (PHCS) located in Concord, CA
• One in the Privacy and Compliance Office within the Finance Department located in Martinez, CA
• One in the Health Services Information Technology (HSIT) Unit located in Martinez, CA
• One in the Health, Housing, and Homeless (H3) Division located in Concord, CA.

Health Services Administrator – Level Bs are responsible for providing varied administrative and management services in any division or organizational component of the Health Services Department.

The Contra Costa Health Plan is primarily a Medi-Cal Managed Care plan that manages the care of the Medi-Cal and Commercial members that have chosen CCHP as their health insurance. The Provider Relations unit credentials and contracts for the licensed professionals, hospitals, and vendors that deliver the care to our members.

The Finance Department’s Privacy and Compliance Office oversees the Health Insurance Portability and Accountability Act (HIPAA) at Contra Costa Health Services (CCHS) and its County covered components and is committed to managing their Compliance program.

The Health Services Information Technology Unit provides a full range of services to the entire Contra Costa County organization such as managing the central corporate computing complex, a County Wide Area Network (WAN), and numerous Local Area Networks (LANs).

The Health, Housing and Homeless Division is committed to making homelessness short-lived and non-recurring by ensuring an integrated system of housing and support services for persons experiencing homelessness in Contra Costa County. H3 operates a homeless service delivery system that includes street outreach, respite, and emergency shelters, independent living programs for transition-age youth, and permanent supportive housing for adults, youth, and families.

Public Health Clinic Services’ mission is to promote and protect the health and well-being of the individual, family, and community in Contra Costa County. They give special attention to those communities and populations most at risk for poor health outcomes and those most affected by environmental inequities, using a broad spectrum of strategies and an array of services to accomplish our mission.

We are looking for someone who is:

• A creative problem solver.You will be responsible for identifying problems, conducting research, analyzing and making recommendations in a fast-paced environment
• Supportive.You will be responsible for providing effective and supportive feedback to team members
• A strong communicator.You will be responsible for relaying information accurately and in a professional manner
• A team player.You will be responsible for building strong work relationships with others and demonstrating high integrity, credibility, and performance
• Focused.You will be responsible for coordinating multiple projects while meeting critical deadlines, taking the initiative, being proactive, goal-oriented, and organized
• A strong leader.You will be responsible for supervising the work of others
• Knowledgeable.You will be responsible for interpreting, applying, and explaining State and Federal rules, regulations, policies, and procedures

• Monitoring provider network for access and adequacy through data-driven reports
• Analyzing provider data for outcomes and next steps
• Developing mandated state and federal reports
• Reviewing provider directories for accuracy of data
• Tracking and trending provider complaints to identify areas of improvement
• Monitoring provider network for access and adequacy through data-driven reports

• Planning and managing tasks in Public Health Clinic Services, including setting program goals, objectives, and the activities necessary to reach those objectives
• Collecting and analyzing qualitative and quantitative data and using the data to inform program decision-making
• Establishing and implementing program policies and procedures in compliance with relevant Federal, State, and local requirements and regulations
• Training, supervising, and coaching professional and clerical staff
• Providing direction and support on administrative tasks to support program operations

• Drafting contracts using County forms, following guidance on the intranet site, from County Counsel, and the Contracts and Grants unit
• Working with the Contracts and Grants unit to ensure that contract language is appropriate for circ*mstances, that all vendor-supplied forms are in order, dollar amounts accurately reflect needs for every contract, and making sure that contracts are renewed in a timely manner
• Notifying vendors when a contract is not going to be renewed
• Working with County Counsel to address contract issues, answering questions, providing necessary documentation, and gathering information needed for contracts and purchase orders
• Answering procurement staff contracting questions and reviewing contract documents for appropriateness and accuracy

• Supporting the County Privacy Officer and Health Services Compliance Officer with various time-sensitive and high-level tasks
• Collaborating effectively with the Divisions and County Departments to ensure complete and accurate information is provided to meet critical deadlines
• Providing guidance to Health Services Divisions and County covered components related to breach investigations
• Completing federal and state Privacy HIPAA risk assessments
• Interpreting, applying, and explaining laws, rules, regulations, policies, and procedures

• Working skillfully with politics, procedures, and protocols across organizational levels and boundaries
• Ensuring that projects are on time, on budget, and achieve their objectives
• Evaluating immediate actions in the context of achieving long-range objectives
• Providing system-level support to implement and manage interdepartmental collaborations within H3 to address homelessness in Contra Costa
• Working to expand H3’s community partnerships to help improve quality of life and minimize the risk of households entering the homeless system
• Cultivating and strengthening existing relationships with non-homeless resources and systems to create housing opportunities
• Preparing required reports, proposals, requisitions, scopes of work, and correspondence to ensure orderly project development and implementation

• You will work with and learn from a highly dedicated and diverse team of professionals who value the service of others
• You will contribute to a dynamic organization that embraces creativity, learning, and mutual support
• Your work will impact the lives, health, and well-being of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County
• You will have job stability and opportunities for career growth

• You will work in an environment providing support for team members who provide direct services to populations experiencing complex needs
• You will need to find a balance between supporting team members while staying focused and organized with your own workload
• You will need to find solutions when issues arise

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Writing: Communicating effectively in writing
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Leadership: Guiding and encouraging others to accomplish a common goal
• Teamwork: Collaborating with others to achieve shared goals
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives

Education:Possession of a baccalaureate degree from an accredited college or university with a major in Business Administration, Public Administration, Hospital Administration/Social Work, Welfare Administration, Finance or a closely related field.

Substitution for the required degree:Successful completion of at least 60 semester or 90 quarter units from an accredited college or university which included courses in English Composition, Social Science, Behavioral Science and mathematics transferable to the California State University System for credit, and two (2) years of full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program.

Substitution for the required academic major:Either one (1) year of full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program, or possession of a master's degree in Business Administration, Public Administration, Hospital Administration, Welfare Administration, Finance or a closely related field may be substituted for the academic major.

Experience:At least 18 months full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program is required.

Substitution:Possession of a master's degree in Business Administration, Public Administration, Public Health, Hospital Administration/Social Work, Welfare Administration, Finance or a closely related field may be substituted for one (1) year of the required experience.

Desirable Qualifications:

• Experience working in local government
• Experience in Healthcare Compliance
• Certified in Healthcare Privacy
• Experience in Managed Care reporting and project management
• Possession of a master’s degree in Business Administration, Public Administration, Public Health, or a closely related field
• Knowledge of Department of Health Care Services and Department of Managed Care Health Plan regulatory requirements
• Experience managing professional and/or clerical staff

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team atExams@cchealth.org. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1-855-524-5627.

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