Payroll Liabilites showing negative (2024)

‎February 15, 202409:40 AM

• QuickBooks Online

Thanks for getting in touch with the Community, carlsonang. I appreciate your detailed information.

If you've voided paychecks after paying liabilities, doing so can cause negative balances. You can recreate the checks if necessary.

In the event an adjustment is needed, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use theHelp (?)icon.

   
   

2. ClickContact Us.

   
   

3. Enter a description of your situation in theWhat can we help you with?field, then hitLet's talk.

   
   

4. SelectStart messagingorGet a call.

   

Be sure to review their support hours so you'll know when agents are available.

If there's any additional questions, I'm just a post away. Have a wonderful Thursday!

I have some details to provide as to why federal taxes show as negative amounts, Carlsonang.

Federal taxes that will show as negative amounts indicate an overpayment in the normal process. You'll want to drill down the Balance Sheet report by clicking the negative amount so you'll be able to trace and double-check that the transactions entered are correctly entered in QuickBooks. I would also suggest reaching out to your accountant to double-check the impact on each posted account used if there's a need to change a category

On top of that, learn how QuickBooks calculates taxes to understand the taxes reported on your employees' paychecks and payroll forms. I've added this for more details: Understand How Your Payroll Taxes Are Calculated.

Additionally, take a closer look at your business finances and employees' information. Go through this article for more information: Run Payroll Reports.

I'm always here to help if you have any other questions about federal taxes. Just add a comment below. Wishing you a good one!

Thank you for getting back to us, and I appreciate the screenshot you've provided, carl. Let me point you in the right direction of support.

In QuickBooks, a negative payroll liability balance indicates that a credit/refund hasn't been recorded in the program. In this case, I suggest contacting ourCustomer Support Team. They have the resources to thoroughly investigate this issue through screen sharing while ensuring your information remains protected.

Here's how:

1. Go toHelp (?).
2. SelectContact Us.
3. Enter your concern, then selectLet's talk.
4. Choose a way to connect with us:

• Start a chatwith a support expert.
• Get a callbackfrom the next available expert.

To ensure timely access to support, review theirsupport hours.

Additionally, you can refer to this guide to learn how to run, print, and personalize payroll data:Customize Report in QuickBooks Online Payroll.

If you have any questions regarding payroll management, comment below. Take care always!