Autonation.voya.com (2024)

FAQs

Why can't I log into Voya? ›

Access Problems

Be sure you are using the new User ID that was created during sign up / registration. Make sure your Password is being entered correctly. It is important to note that your Password is case-sensitive. After three unsuccessful attempts to log into the service, you will receive a Log In Error Page.

Generally, while you are still an active employee, you can't withdraw money from your account before the retirement age specified in your Plan. After reaching retirement age, you can request withdrawal forms by calling Customer Service or through this website. You'll owe taxes on any money you withdraw.

1-800-584-6001 You can access your account by phone 24 hours a day, seven days a week. When calling for the first time, you'll need to verify your identity, then follow the prompts to have a code sent to you by the most convenient method you have on file with Voya (text, email, or U.S. Mail).

You may access the prefilled form at the Loans & Withdrawals section, Request a Withdrawal. After the signed form is received and approved by Voya Financial®, a check will be mailed within three business days. Separated participants can receive distributions no earlier than 45 days from their termination date.

Contact us at 855-698-4900 or fill out the form below and we will get in touch with you to start the conversation.

If you prefer to use the PIN option, but have not received or cannot locate your PIN, you can request a PIN on the website or by calling customer service. Set up a unique username and password for use on the website and the Voya Retire mobile app.

Voya Financial™ makes it easier for you to request a loan from your account. Before you proceed, please review the items below and have the information you will need available to make this process faster to complete. Please note: Transactions may require additional approval prior to processing.

For example, some 401(k) plans may allow a hardship distribution to pay for your, your spouse's, your dependents' or your primary plan beneficiary's: medical expenses, funeral expenses, or. tuition and related educational expenses.

The IRS allows those under the age of 59 ½ to withdraw from their 401(k) plans without the 10% additional penalty if they do so in the form of a series of substantially equal payments (SoSEPP) over their remaining life expectancy.

Your Social Security Statement (Statement) is available to view online by opening a my Social Security account. Millions of people of all ages now use these online accounts to learn about their future Social Security benefits and current earnings history.

How can I access my retirement money? ›

By age 59.5 (and in some cases, age 55), you will be eligible to begin withdrawing money from your 401(k) without having to pay a penalty tax. You'll simply need to contact your plan administrator or log into your account online and request a withdrawal.

If you do not elect a distribution method within 90 days after leaving, your account will be automatically remain in the plan. If you have any outstanding loans from the plan when your employment ends, they must be repaid within 60 days or the loan(s) will default.

You can request a withdrawal online at VoyaRetirementPlans.com, or call a Voya Customer Service Associate at (800) 584-6001.

Please note there is a seven calendar day waiting period before the direct deposit option will be available. During this waiting period, you still have the option to receive a check by mail. You cannot make partial repayments, but you can pay off your loan early in full through ACH.

To qualify for a hardship withdrawal under these plans, the following must be true: • The need cannot reasonably be satisfied through insurance reimbursem*nt, liquidation of assets, cessation of elective contributions under the plan or loans from the plan, or from commercial sources.

Voya Financial completed the divestiture of substantially all of its individual life insurance and other legacy non-retirement annuities businesses. The closed blocks of business have been acquired by Resolution Life US, a new holding company established by Resolution Life Group.

(NYSE: VOYA), is a leading health, wealth and investment company offering products, solutions and technologies that help its 15.2 million individual, workplace and institutional clients become well planned, well invested and well protected.

Unexpected medical expenses or treatments that are not covered by insurance. Costs related to the purchase or repair of a home, or eviction prevention. Tuition, educational fees and related expenses. Burial or funeral expenses.